Test Format
74 points
True/False, Multiple Choice, Matching, Fill in the Blank, Short Response
Management: the process of accomplishing the goals of an organization through the effective use of people and other resources.
Functions of Management
Planning: involves analyzing information, setting goals, and making decisions about what needs to be done.
Organizing: means identifying and arranging the work and resources needed to achieve the goals that have been set.
Staffing: includes all of the activities involved in obtaining, preparing, and compensating the employees of a business.
Implementing: is the effort to direct and lead people to accomplish the planned work of the organization.
Controlling: determines to what extent the business is accomplishing the goals it set out to reach in the planning stage.
Management Levels
Executives: top-level managers with responsibilities for the direction and success of the entire business.
Mid-Management: specialist with responsibilities for specific parts of a company’s operations.
Supervisors: the first level of management in a business, responsible for the work of a group of employees and some non-management duties.
Management by Others: Employees who are not managers complete work that seems to be a part of one of the management functions.
Management Styles: the way a manager treats and involves employees
Tactical Management: a style in which the manager is directive and controlling.
* Working with part-time or temporary employees
* Working with employees who are not motivated
* Working under tight time pressures
* Assigning a new task for which employees are not experienced
* Employees prefer not to be involved in decision making
Strategic Management: a style in which managers are less directive and involve employees in decision-making
* Employees are skilled and experienced
* The work is routine with few new challenges
* Employees are doing work that they enjoy
* The manager wants to improve group relationships
* Employees are willing to take responsibility for the results of their work
Mixed Management: the combine use of tactical and strategic management styles.
Leadership: the ability to motivate individuals and groups to accomplish important goals.
Need for Leadership
Leadership takes skill to get people with different backgrounds and personalities to work well together and do the work needed by the business. The characteristics of an effective leader are understanding, initiative, dependability, judgment, objectivity, confidence, stability, cooperation, honesty, courage, communication, and intelligence.
Preparing to Be a Leader
Study leadership: Many books on the subject of leadership and leadership skills can help you understand what it takes to be a leader. You can also take course to develop specific leadership skills.
Participate in organizations and activities: Clubs, teams, and organizations need leaders and off a variety of opportunities to develop leadership skills.
Practice leadership at work: If you have a part time jobs, you can develop leadership skills as you help customers, complete work assignments, take initiative to solve problems, and demonstrate dependability and honesty.
Observe leaders: Everyday you can observe people in the leadership positions in your school and community. You also can see and read media reports about people in leadership positions in business and government. Some are effective, while others are not.
Work with a mentor: An older brother or sister, a trusted adult, a teacher or coach, or your supervisor at work may be willing to help you learn about leadership skills and offer direction and feedback on your progress.
Do a self-analysis and as for feedback: Find opportunities to show leadership characteristics. Review the results to identify what you did well and what you can improve. Ask others for constructive feedback.
Human Relations: the way people get along with each other.
Human Relations Skills
* Self-understanding
* Understanding others
* Communication
* Formal and informal
* Internal and external
* Vertical or horizontal
* Oral or written
* Team building
* Developing job satisfaction
Self-Understanding
Understanding Others
Communications
Team Building
Developing Job Satisfaction
Influence: power enabling a person to affect the actions of others.
Kinds of Influence
Position Influence: the ability to get others to accomplish tasks because of the position the leader holds.
Reward Influence: influence that results from a leader’s ability to give or withhold rewards.
Expert Influence: influence that arises when group members recognize that the leader has special expertise in the area.
Identity Influence: influence that stems from the personal trust and respect members have for the leader.
Informal Influence: a leadership role that is not part of a formal structure.
Formal Influence: a leadership role that is part of the organization’s structure
Ethics: Principles of conduct governing an individual or group
Ethical Business Management: Ensure that the highest standards of conduct are observed in a company’s relationships with everyone who is part of the business or is affected by the business activities
* It is lawful
* It is consistent with company values and policies
* It does not harm some while benefiting others
* If the actions and results become public, it will not embarrass the company